Shipping policy
Shipping Policy
Last updated: [Insert Date]
Thank you for shopping with Duskfit! This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order. By purchasing from our store, you agree to the terms below.
1. Order Processing Time
All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email.
- Orders placed during sales, promotions, or holiday seasons may take an additional [1–2] business days to process.
- You will receive a shipping confirmation email with tracking information once your order has shipped.
- If we experience a significant delay, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [5–7] business days | [₹XX / Free above ₹XXXX] |
Delivery delays can occasionally occur due to courier issues, weather conditions, or other unforeseen circumstances beyond our control.
3. Domestic Shipping
We currently ship to all serviceable pin codes within India. Delivery timelines may vary depending on your location.
4. Shipping Address
Please ensure your shipping address is accurate and complete at checkout. Duskfit is not responsible for orders shipped to incorrectly provided addresses.
- Once an order has shipped, the address cannot be changed.
5. Lost, Stolen, or Damaged Packages
Duskfit is not liable for packages lost, stolen, or damaged after being marked "delivered" by the courier. If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damaged item and packaging, and we will resolve the issue promptly.
If your tracking shows "delivered" but you have not received your package, please:
- Check with neighbors or building management.
- Contact the courier company directly.
- Reach out to us at [support email] for further assistance.
6. Order Cancellations
Orders can be canceled or modified only before they have been shipped. Once an order is marked as shipped, it cannot be canceled. Please refer to our [Return & Refund Policy] for post-delivery cancellations or returns.
7. Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on availability. You will not be charged extra for split shipments, and each shipment will have its own tracking number.
8. Contact Us
If you have any questions about your shipment, please reach out to us:
- Email: [your-email@yourstore.com]
- Hours: [Mon–Sat, 10 AM – 6 PM]
This Shipping Policy may be updated from time to time. Please check back periodically for any changes.